08 Numbers
Call Routing option on 0800 number
Previous, people weren’t to divert the calls to any number. However, the 0800 numbers gives the option to routing the calls whenever you want and at any time. Diverting calls to other lines is does not you. You can route your incoming calls to your mobile number or and up to 5 alternate lines. In this way, you can always be in touch with your customers. Following are few options that 0800 uk numbers allows for call routing.
Mobile Routing
Your office landlines can be diverted on to your mobile phone. You can receive incoming calls at anytime anyplace. Even if you are unable to attend the call, you can still receive voicemail from the caller.
Location Based Routing
Calls are Routed to a specific branch or department based on the Callers STD code, Callers can be instantly connected to their most local branch, or you can allocate certain STD Codes to a specific call centre or department.
Percentage Based Routing
Percentage based routing is useful when you have numerous offices or destination using a single 0800 number connection. The percentage based route evenly distribute among the different location according the call traffic.
Time Based Routing
The Time of Day (TOD) routing allows you to route the incoming according to your own time schedule. You can create your own time plans for instance, weekday call, weekend call, after-office calls, peak hours call, etc,
Hunt Group Routing
A hunt group automatically search and diverts calls from a busy line and to a free line from amongst a group of extensions. Each extension will be tried until a free extension is connected. Extensions will be skipped if the person is currently on the phone or has marked their extension as blocked from hunting.
admin | 
February 11, 2010 2:00 pm
Subscribe